Legal
Privacy Policy
How Ashveya Laboratory collects, uses and protects the information you share with us through this website, our enquiry forms and our medical information channels.
1. Information we collect
We collect only what we need to answer you: your name, organisation, email address, phone number, and the details you type into an enquiry, order desk or adverse-event form. We also collect basic, non-identifying usage data such as pages visited and device type to keep the site fast and secure.
2. How we use your information
- To respond to product, distribution, tender and partnership enquiries.
- To process and confirm order-desk requests placed with our commercial team.
- To record and investigate product quality complaints and adverse-event reports as required by DGDA pharmacovigilance obligations.
- To improve the accuracy and accessibility of the information published on this site.
3. Pharmacovigilance and regulatory reporting
Where you report a suspected side effect or a product defect, we are legally required to record the report and may need to share relevant details with the Directorate General of Drug Administration. We share the minimum information necessary and never publish identifying details.
4. Sharing and disclosure
We do not sell or rent personal information. We share it only with our own staff and vetted service providers who help us operate this website and our correspondence systems, and with regulators when the law requires it.
5. Data retention and security
Enquiry records are retained for as long as needed to serve you and to satisfy regulatory record-keeping periods, then securely deleted. Access is restricted to authorised personnel and protected by encryption in transit.
6. Cookies
This site uses only essential cookies required for page delivery and security. We do not use advertising or cross-site tracking cookies.
7. Your choices
You may ask us to access, correct or delete the personal information we hold about you, subject to our regulatory retention duties. Email contact@ashveyalaboratories.com and we will respond within a reasonable period.
8. Contact us
Questions about this policy can be sent to contact@ashveyalaboratories.com or raised through our contact page.